Binance face check not passing: camera, conditions, documents, review

Binance’s face check needs two things from you: camera access on your device, and a short list of conditions in front of the lens. No hat, no glasses, no filters, enough light, and in the app a face that is centred, fully visible and with eyes open. That list, from Binance’s identity verification page, is what you can control, so work through it one item at a time.

The place where the check stops tells you where to begin. A black or frozen camera window is a permission problem. A live picture that never passes is a conditions problem. A check that passed but a verification that did not is a review question, covered last.

Camera never shows a picture

Binance’s page has one line on this: enable camera access on your device. Where that switch is depends on what you verify with.

In Chrome, Google’s help page Use your camera and microphone in Chrome says a site asks for the camera with three choices: Allow while visiting the site, Allow this time or Never allow. If Chrome itself is blocked from the camera, it may show a dialog with Open settings; turn on Camera there, then restart Chrome when your computer asks. Google adds that on a work or school computer, an administrator may control these settings and you may not be able to change them.

On Android, Google’s page Change app permissions on your Android phone gives the path in the table and lists the choices for the camera, including Allow only while using the app, Ask every time and Don’t allow. Pick one of the first two. The same page describes a separate switch that turns camera access off for the whole phone, under Security & privacy, Privacy, Privacy controls. If the app permission is allowed and the camera is still black, check that Camera access there is on.

On an iPhone, Apple’s support guide says apps must ask before using the camera, and that the list of apps that asked is under Settings, Privacy & Security, camera. Turn the switch on for the Binance app. Apple also says a green indicator appears whenever an app is using the camera. If you see it during the check, the camera is reaching the app.

Picture shows but the check won’t pass

Each condition below is quoted or paraphrased from Binance’s How to Complete Identity Verification for a Personal Account, checked October 2026. Its website and app tabs word the step slightly differently, so both are combined here, each condition with a check you can do before the next attempt.

• Camera access enabled. You can see yourself moving live in the frame, not a still image.
• No hat. Take off caps, hoods and anything else on your head.
• No glasses. Take off any glasses before you start.
• No filters. Turn off beauty modes, background effects and any camera or video app that adds effects.
• Sufficient lighting. Your face is evenly lit, with the light source in front of you rather than a window behind you.
• Face centred in the frame (app). Your face is in the middle of the frame on screen, not at its edge.
• Whole face clearly visible (app). Nothing covers part of it, such as hair, a hand or a mask.
• Eyes open (app).
• Follow the instructions on the screen. Do what the screen asks, when it asks.
• Do not refresh the browser, or refresh or quit the app, during the process. Silence calls and notifications before you start.

The document side of the same submission

The face check follows the document upload, and both go into one submission. Binance’s page asks you to choose your residence, the document’s issuing country or region and the document type. In the app, it says most users can choose a passport, ID card or driver’s license, depending on the country. For an ID card, upload both the front and the back. Whether manual upload is available depends on the country.

After the face check comes the personal information screen. Binance’s page says all information must be consistent with your ID documents, and you won’t be able to change it once confirmed. Check your name, date of birth and document number against the document itself before you click Continue. If you are not yet at this step, the full route from sign-up to verification is on the fixbook page about opening a Binance account.

Two ways around a failing check break Binance’s rules. Using someone else’s face or document: the verification page says you cannot transfer your account to another person or substitute another person’s ID for your own. Opening a second account to start over: clause 2.1 of the Binance Terms of Use makes having no existing Binance account a condition of eligibility, and clause 20.1 lets Binance restrict accounts when someone opens several without Binance’s written consent.

Submitted, but not approved or still under review

Binance’s page says: “Submitted documents are usually reviewed within 48 hours. However, it may take longer in some particular cases.” It also says Binance sends a notification once the application is verified, by email according to the app tab. Inside 48 hours, wait and do not submit again.

The point to stop retrying and ask Binance

Suppose the camera shows a live picture, every condition on the list was met in the same attempt, and you have tried both the website and the app, or the phone through the QR code. At that point another attempt only repeats a check you have already ruled out. Open the chat on the official Binance website instead, and say exactly where the process stops.