Fixes
Each guide starts from the message you see on screen, then tells you which case it belongs to, what the relevant Binance page says, and what to do next. Newest guides come first.
11 guides
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001Authenticator codes gone after switching phones: your ways backMessage: New phone, and the authenticator app shows no codes
Authenticator and passkeysNew phone or email
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002Opening a Binance account, one screen at a timeMessage: First Binance account, unsure what each screen wants
Sign-upIdentity verificationReferral link
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003Changing your Binance email or phone number, even when the old one is goneMessage: New email or phone number, and Binance still has the old one
New phone or emailVerification codes
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004A verification code arrived that you never asked forMessage: A code came by text or email and you did not ask for it
Verification codesScams
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005Signed up for Binance without a referral code: what to do in the first 30 daysMessage: Account created, referral code field left empty
Referral linkSign-up
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006Adding a referral code to an existing Binance account: which of the three routes fits yoursMessage: Signed up without a referrer and want one now
Referral linkFee discount
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007Binance login not working: start from the screen that stops youMessage: The login screen stops you and will not let you past
Authenticator and passkeysAccount restrictions
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008No Binance code? Find out which channel failed, then fix that oneMessage: Pressed Get Code and nothing came, or the code fails
Verification codesAuthenticator and passkeys
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009Referral code entered but no fee discount: five checks on BinanceMessage: Used a referral code, but the trading fee looks unchanged
Fee discountReferral link
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010Binance face check not passing: camera, conditions, documents, reviewMessage: The face check fails, or the camera never starts
Identity verificationSign-up
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011Binance account frozen, locked or withdrawals suspended: which one is it?Message: Binance says the account is frozen, locked or disabled
Account restrictionsScams