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Third-party manualNot affiliated with Binance · Every guide names its source page and the month it was checked

Stuck somewhere in your Binance account? Start from what your screen says

Pick what you see on the board below to open the matching guide: which case it is, what Binance's page says, and where to tap next.

What you are seeing

  1. 01No verification code
  2. 02Face check keeps failing
  3. 03Forgot the referral code
  4. 04Add a referrer to an old account
  5. 05Authenticator gone with old phone
  6. 06Account restricted
ConnectedL-02line

Which case this isThe code never arrived

First work out whether you are waiting for a text, an email or an authenticator code. The checks, and the order to run them in, differ by channel, from the number or address on the account to apps or filters that may be blocking it.

Read this guide →No Binance code? Find out which channel failed, then fix that one

Problem lines: find it by where you got stuck

From sign-up to closing an account, problems are split into ten lines, each grouping guides by what you see on screen. Six are shown here; the rest are on the Problem lines page.

All guides

Newest first. Under each title is the situation it covers, as you would see it on screen.

  1. Authenticator codes gone after switching phones: your ways back

    Message: New phone, and the authenticator app shows no codes

  2. Changing your Binance email or phone number, even when the old one is gone

    Message: New email or phone number, and Binance still has the old one

  3. A verification code arrived that you never asked for

    Message: A code came by text or email and you did not ask for it

  4. Signed up for Binance without a referral code: what to do in the first 30 days

    Message: Account created, referral code field left empty

  5. Adding a referral code to an existing Binance account: which of the three routes fits yours

    Message: Signed up without a referrer and want one now

  6. Binance login not working: start from the screen that stops you

    Message: The login screen stops you and will not let you past

  7. No Binance code? Find out which channel failed, then fix that one

    Message: Pressed Get Code and nothing came, or the code fails

  8. Referral code entered but no fee discount: five checks on Binance

    Message: Used a referral code, but the trading fee looks unchanged

  9. Binance face check not passing: camera, conditions, documents, review

    Message: The face check fails, or the camera never starts

  10. Binance account frozen, locked or withdrawals suspended: which one is it?

    Message: Binance says the account is frozen, locked or disabled

Browse every guide by line and date

Tools

Short on time? Answer a few questions in a tool to see which case you are in before you read a full guide.

All tools